Cabin Upgrades

The Celestyal Unmissable Upgrades Program provides booked guests with an opportunity to submit an offer (an “Offer”) to Celestyal Cruises. (Celestyal) to upgrade from the original Celestyal cabin category purchased to a higher cabin category (the “Program”). The Program applies to cruises, sail dates, and cabin categories selected by Celestyal in its sole and absolute discretion. Not all cruises, cabin categories, or bookings will be selected for participation, regardless of availability.

Eligibility

Only a cabin that has been purchased by either the guest or someone authorized to make an Offer on guest’s behalf is eligible for the Program (the “Guest”). If Celestyal selects a booking to participate in the Program, Celestyal will email an invitation to that booking to submit an Offer. Celestyal makes no representation to any person that an invitation to participate will be issued, an offer or upgrade will be reviewed, accepted, made available or processed, regardless of cabin availability.

Valid Guest Email Required

A valid email address must be associated with the booking. Celestyal will send an invitation to the most recently updated email address that is associated with the booking. An email address may have been provided to Celestyal at the time of booking or by any guest on the booking who contacts the Celestyal Contact Centre. Only the Guest named in the email invitation or someone over the age of 18 who is authorized to make an Offer on Guest’s behalf is eligible to submit an Offer. By submitting an Offer, Guest represents to Celestyal that he or she has the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions and those persons named in the booking.

Submitting an Offer

Eligible guests can browse through the available upgrade options. When a guest submit an offer(s) and selects “Review and pay.” Making offers on multiple staterooms increases your chance of being upgraded. Guests may submit Offers for more than one cabin category.

Offers may be modified in accordance with the terms below.

The amount of the Offer consists of the total per person amount that the Guest is willing to pay for the opportunity to upgrade from the original booked cabin category to a higher cabin category (the “Offer Amount”) and is separate and in addition to the amount paid for the original booking.

The Offer Amount applies to only the first and second guests in the booking (in other words, the Offer Amount will not be charged to third and higher guests if the Offer is accepted).

For single occupancy guest bookings, the Guest will be charged double the occupancy Offer Amount.

By upgrading to a higher cabin category, each guest in the booking may be subject to a higher gratuity amount. The Offer Amount does not include the higher gratuity. If the Offer is accepted, the difference between the original and upgraded cabin gratuities (if applicable) will be automatically applied to all guests (the “Additional Charges”).

Prior to submitting your Offer, the Offer Amount and any Additional Charges will be displayed (the “Total Amount”). If Celestyal accepts an Offer, the Guest who submitted the Offer will be obligated to pay the Total Amount.

During the Offer submission, Guest must provide credit or debit card information (the “Credit Card”). If the Offer is accepted by Celestyal, the Total Amount will be charged to the Credit Card.

Acceptance and Rejection of an Offer

Celestyal reserves the right, in its sole discretion, to determine if an Offer is accepted or not, regardless of cabin availability. Celestyal may review and make a decision about an Offer at any time after the Offer is submitted, up to the cruise departure time.

If Celestyal accepts the Offer, Guest will receive an email confirming the acceptance of the Offer and the details of the upgraded cabin booking (the “Upgrade”). Celestyal will assign the location of the cabin in its discretion. The Upgrade will have the same number of berths as the original cabin.

Immediately upon Celestyal’s acceptance of an Offer, the Total Amount will be charged to the Credit Card and becomes final and non-refundable. If a Guest is upgraded onboard, the Total Amount charged will always be in Euros. Refunds, credits, or changes may be issued only in the following circumstances: 1) Celestyal cancels the cruise, or 2) Celestyal cancels the cruise and re-books the guests onto another cruise in a cabin class that is lower than the upgraded cabin class. Any refund or credit will be limited to the Upgrade charge and credited back to the Credit Card in the same currency of the original charge; no other charges or fees of any type or nature will be refunded or credited.

If Celestyal does not accept the Offer, the original booking will continue, and persons associated with the booking will travel in the original cabin category. Celestyal will not offer and guests will not receive any compensation, consideration, or other benefit as a result of the Offer not being accepted.

Modifying or Cancelling the Offer

Guest may modify or cancel an Offer up to 24 hours prior to the cruise departure date, but only if the Offer has not been accepted by Celestyal and if the Credit Card has not been charged (the “Offer Period”). If a guest modifies or cancels the Offer during the Offer Period, the original Offer will be voided, and if applicable, replaced with Guest’s modified Offer. Voided or cancelled Offers will not be reviewed.

Modifying or Cancelling the Offer or Booking by Guest After Celestyal Accepts the Offer

If Celestyal has accepted the Offer, the Offer cannot be modified or cancelled, and Guest must pay the Total Amount regardless of whether Guest subsequently modifies or cancels the booking.

If Celestyal has accepted the Offer and Guest modifies or cancels the booking, the Upgrade and the Offer will be cancelled. Celestyal will have no obligation to invite the Guest to submit a new Offer on the modified or new booking or to apply the Upgrade to the modified or new booking or to issue a refund or credit of any kind. Once an Offer is accepted by Celestyal, the amount paid for the Upgrade is final and non-refundable, even in the event of a booking cancellation.

Modifying the Booking by Celestyal

If Celestyal for whatever reason re-books the Guest or any person associated with the booking to another cruise departing on a date that is different from the original booking date, Celestyal, in its sole discretion, may transfer any Offer made in relation to the original booking to the new booking, subject to availability of the upgraded cabin category.

General Terms for the Program

By submitting an Offer, the guest agrees to the terms and conditions of this Program.

Offer to participate in the Program is non-transferable and applies only to the Guest and booking identified in the email invitation.

Any promotions associated with the original booking will remain in effect. The Upgrade will not be eligible to receive any promotions or benefits that are applicable to the cabin had it been originally booked at that cabin category.

Each offer is considered on an individual Offer basis, meaning that Celestyal may not invite or accept Offers of cabins traveling together. If bookings that are traveling together are upgraded, Celestyal does not guarantee that the upgraded cabins will be close together.

The terms and conditions of your original cruise booking will remain in effect following the acceptance of an Offer or if an Offer is not accepted. This includes terms and conditions pertaining to cancellation, penalties or changes. Upgrade does not include any additional promotions. If you purchase an Upgrade, Celestyal cannot guarantee a specific cabin number assignment within the upgraded category. Your cabin number will depend on space availability.

Celestyal reserves the right to modify and change these Terms and Conditions in its sole discretion at any time without notice. These Terms and Conditions apply in conjunction with Celestyal’s cruise ticket contract, conditions of carriage, privacy policy, all of which are incorporated into and form a part of these Terms and Conditions. Celestyal reserves the right to cancel the Offer at any time, correct any errors, inaccuracies or omissions, and change or update fares, fees and surcharges at any time without prior notice.