How large is the ship?
Celestyal Crystal is 162m long and 25,6m wide. It has 9 decks and can accommodate up to 1200 cruisers. Celestyal Olympia is 214,88m long and 28,4m wide. It has 10 decks and can accommodate up to 1664 cruisers. Celestyal Experience is 221m long. It has 10 decks and can accommodate up to 1800 cruisers.
What is the electrical voltage on-board?
Celestyal Olympia and Crystal 110-220V
Do any of the stateroom’s windows open?
No, they do not open. Only balcony suites have doors that open from the inside.
Which languages are spoken on-board?
An average of 8 languages are spoken on-board. We are confident that you will find the language you are fluent in.
Is smoking allowed on-board?
Smoking is prohibited in all of the ship’s interior spaces, including your stateroom; designated smoking areas are available on the open decks – please follow and adhere to the relevant signage; do not throw cigarettes or cigars over the side of the ship.
On-Board Services & Amenities
What type of amenities will I find in my stateroom?
All stateroms are equipped with shower, WC, air condition, telephone, TV, safety boxes and hairdryers. All suites have refrigerated mini bars.
Is there room service available, for free?
You will receive a room service menu in your stateroom. Room service is at extra charge.
Is there a baby siting service?
Due to safety reasons we are not able to provide baby-sitting service.
What kind of activities are available for children on-board?
Depending on the number of children and their age, activities will be organized on a daily basis for the children during navigation hours. Please review the daily program that will be issued on-board.
Will there be cell phone service while on-board?
Our ships are equipped with robust telephone service and Internet access 24-7, so you can always get in touch with your loved ones or take care of any business needs. Whenever your ship has a land signal from a Greek or a foreign mobile telephone network, your phone will also have a signal, provided it is enabled to roam.
Once the ship is 12 nautical miles from shore, your mobile device’s roaming service is enabled and your mobile device will be automatically connected to the WMS Network (Satellite Connectivity). One of the following indications shall appear on your device’s screen: cellularatsea, wmsatsea, NOR-18, 901-18.
Please be advised that satellite charges are more expensive than standard local tariffs. There are no additional charges from WMS Network of Celestyal Cruises. For any queries, please contact your provider. Celestyal Cruises bears no responsibility for charges imposed while using the mobile phone satellite service coverage at sea.
Can I use the telephone in my stateroom to call home and what is the cost?
You can use the telephone in your stateroom to make calls via ship’s satellite. The satellite charges depend on the duration of your call and on the country you are calling. The reception desk on-board will provide necessary information before you make the call.
Are there computers on-board with Internet access?
Onboard Celestyal Olympia and Celestyal Crystal there are no computers. Although there is Wi-Fi access available, at an extra charge, on public areas and in staterooms
What is the currency used on-board?
The official currency on all of our ships is the euro: all fares are displayed in euros.
Can I exchange currency on-board?
If you wish to change hard currency into Euros, the Reception Desk on board can exchange limited amounts.
Which credit cards are accepted?
We accept American Express, MasterCard and Visa and debit cards (as long as they are suitable for electronic transactions and they are not Maestro Debit Cards).
What about Spa and fitness services on-board?
If you want to keep in shape while you cruise with us, feel free to visit our fully-equipped gym (towels provided). Some of our vessels also have a Jacuzzi available for a post-workout soak or if you just want to relax and enjoy some hydrotherapy (the size of each gym and its available amenities vary from ship to ship).
Are there laundry facilities on-board and dry cleaning?
Laundry and dry cleaning are available on-board at an additional charge that will be added to your personal account.
Is there a casino on the vessel?
If you fancy a trying your lucky hand at a game of chance, there are casinos onboard all three of our vessels offering a variety of attractions such as blackjack, poker, roulette and slot machines. You’ll find them on the following decks:
Celestyal Experience – Deck 8
Celestyal Crystal – Deck 8
Celestyal Olympia – Deck 5
Our casinos offer a comfortable atmosphere for over 18s, with a drinks service day or night. The casino is closed when at port. Please gamble responsibly.
Is there a gift shop on-board?
Our shops often have special offers and each member of our helpful staff will assist you in finding whatever you want or need. We’ve got treats for you and gifts for your loved ones back home. The exceptional quality of the merchandise in our shops will delight you, and the fares will be a pleasant surprise: our fares are competitive with the duty free shops at any airport or harbor. We also have a section of our shop devoted exclusively to Greek products. Stop by and browse our outstanding selection of Greek wines and spirits (including ouzo), cosmetics and jewelry made in Greece and specialty souvenirs. And we’ve got everything you need to stock your “new” Greek kitchen, so you can start cooking Greek cuisine at home, including capers, olives, oregano and thyme. Make sure not to miss our authentic Greek shopping area, where you will be able to find a large selection of Greek souvenirs and products.
How can I send a present to someone travelling on the cruise?
It’s always lovely to know someone is thinking of you, even when you’re traveling, and it’s touching when a colleague or your boss, or your children, have done something special to make your cruise even more enjoyable. If you’d like to do so for one of our guests, Celestyal Cruises provides you with its “Bon Voyage Gift” service. We’ll help you send a beautiful basket of fresh fruit to the stateroom and a bottle of wine or champagne. We also offer vouchers for our spas for a romantic dinner for two on deck. Use your imagination! We’ll help you give the perfect gift.
Please contact Passenger Services at [email protected].
If I celebrate a special occasion during the cruise (Birthday, anniversary, honeymoon) what do I do?
We offer a wide range of celebration packages on-board to celebrate your special occasion; renewal of wedding vows, birthday and anniversary cakes, honeymooners’ packages, Champagne under the stars and many more.
Please contact Passenger Services at [email protected].
Beverages & Dining
What does my Drink Package include and where can I use it?
See what’s included in your Drink Package here. The Drink Package is for personal consumption in any of the bars, lounges and restaurants in operation.
Can I bring alcoholic beverages on-board?
If you have purchased alcoholic beverages from our shops or during an excursion, please ensure you collect them before disembarking. Souvenir knives and/or similar items which may have been kept at the time of embarkation by Port Security must be collected from ship’s Security officers at the gangway, before your final disembarkation.
What is the minimum age to consume alcohol on the vessel?
Alcohol consumption is allowed to the people who have completed their 18 year of age.
Can I drink water out of the tap?
There is no problem with the tap water on-board so you may drink it if you choose to.
What to Pack
What are the items that are not allowed on-board?
All passengers are advised not to bring any illegal drugs or other illegal items, knives, firearms, weapons, articles of an inflammable or dangerous nature aboard our vessels.
Are there luggage restrictions?
Luggage storage within your stateroom is limited, so we advise that you travel with 2 medium size pieces of luggage, including carry-on. If you plan to travel with excess of this amount of luggage, please contact our Passenger Services department at: [email protected] prior to your trip.
What is the dress code on-board?
For your safety and comfort on-board we suggest sports or flat shoes with low heels. These types of footwear will make it easier for you to walk in the outside decks and stairwells.
On our seven-night cruises we host Gala Night and the Captain’s Cocktail in honor of our guests, and we ask that you attend in formal attire: a cocktail dress or something smart for the ladies, jacket and tie for the men. For Greek night during your cruise, passengers are invited to wear blue and white attire.
What is included in the cruise ticket?
Your cruise rate includes:
- Port Charges
- Stateroom Accommodation in the Category you have booked
- Full Board (except specialty menu in the Dining Room & Room Service)
- Onboard Entertainment, day & night activities
- Use of Swimming Pools
- Use of Fitness Center & Sauna
- Use of safety deposit box
- Selected unlimited Classic drink package
- Selected shore excursions
What do I need to embark?
You must present your passport and/or ID card and your ticket at check-in. If you do not have your ticket with you because it has not been issued to you, please check with your travel agent to make sure that your ticket will be available for collection at check-in desk. During check-in you will receive your personal boarding card, which you will use as a debit and ID card throughout your cruise. You can make all on-board purchase with this card, although you cannot use it in the casino.
For safety reasons and for expediting our embarkation and disembarkation procedures at each port, your identity card or passport will be kept by ship’s Pursers during check-in in guest embarkation terminal; Identity cards and passports will be returned to you prior to the end of your cruise. At all ports of arrival you are only required to present your personal boarding card if and when it is requested.
What documents do I need to travel?
You need a valid passport and your e-ticket. Citizens of a number of European countries may travel with an ID card. Please check with your embassy in order to clarify if you may travel to non-Schengen countries with an ID card or if you need to have a valid passport, since Passport Control law regulations may change without prior notice. Specifically for the 3 Continents cruise, all passengers must carry a valid passport in order to participate due to local immigration requirements.
How early do I need to be at the terminal on embarkation day?
Embarkation hours vary for each itinerary and they are well indicated on your cruise ticket. Due to strict Covid-19 protocols and in order to keep social distancing, there will be specific time slots for check-in. Please contact your sales partner or our Passenger Services department, at least 2 weeks before sailing.
Guests who do not arrive at check-in at least 30 minutes prior to departure are considered “no-shows,” and we are unable to issue refunds for these cancellations.
Can I check in on the web prior to the cruise?
This facility is not available due to passport checking formalities by the local authorities. You will have to go through the regular check-in procedure at the port.
Do I need to reserve shore excursions prior to the cruise or can I do this on-board?
You can reserve additional shore excursions in three different ways:
- You can include shore excursions when you book your cruise.
- You can purchase shore excursions (after booking your cruise) via the Manage My Booking section of the website: https://pay.celestyal.com/
- Finally, you can also purchase shore excursions on-board.
Is there a minimum age requirement for an infant to sail on Celestyal Cruises?
For their own health and safety, infants under three months old are not permitted on-board. If you require a baby cot, please contact our Reservations department or your travel agency at the time of the booking, to ensure that the booked stateroom is suitable for a baby cot. We must advise you that we do not carry baby food on-board, nor do we provide a babysitting service. For more questions about travelling with your baby, please call our Guest Service Department at (+30) 216-400-9821 or by email at [email protected] .
What is the minimum age to travel unaccompanied by an adult?
You must be at least 18 years old to travel without an adult. If you are under the limited required age, an adult will need to complete a release form and will be considered responsible for you during the cruise.
Should I obtain a visa to participate in a cruise with Celestyal Cruises?
Depending on your nationality you may require a Multi-Entry Schengen Visa to travel to Greece or another visa depending on the ports of call included in your cruise itinerary. Please check visa requirements of your nationality with the respective embassy of the visited countries.
Should I purchase travel insurance?
We recommend that you purchase a travel insurance to cover any unforeseen matters such as illness, hospital fees, repatriation costs, damaged luggage or loss of personal items etc. Our company offers you travel insurance through Allianz Global Assistance, one of the leading travel insurance agencies in the world. For more information regarding the programs offered you can visit our website at https://celestyal.com/nz/travel-insurance/.
Can one person only in a stateroom buy the package?
All stateroom occupants have to purchase one of the packages.
Manage My Onboard Account
How do I set up my shipboard account?
We believe good accounting makes good friends. During check-in you will receive your personal boarding card. Your personal boarding card functions as a debit card, so you can put away your wallet while you’re on-board. Your transactions are now cashless, so you don’t have to carry cash on our ships – all purchases are made, instantly, with your personal boarding card. Use it in our shops, in our salons, at our spas and to purchase Shore Excursions. Don’t worry about having cash on you; you’ve got your boarding card. Relax and enjoy yourself.
How do I settle my account on the end of the cruise?
On the final day of your cruise you will receive a bill in your stateroom with a detailed list of all charges on your personal boarding card – you can also collect this bill from the Reception Desk. If you have chosen to leave a cash deposit with Reception, you must pay the balance of your bill with cash or collect any remaining balance. After you settle your account, either in cash or by a credit or debit card, your personal boarding card will no longer be valid and any purchase you make on-board must be paid with cash.
How can I get a copy of my on-board account?
A copy will be handed to you on-board. If you require a copy after you have left the vessel you may contact Guest services at [email protected] .
Health, Safety & Emergency
Is there a medical center on-board?
We have a well-equipped medical center and a doctor on standby for first aid whenever we are at sea. Anytime during your cruise, our ship’s doctor schedules appointments, unless there is an emergency. Should you require on-board medical care or any medication, your personal account will be charged accordingly. Please do check with your health insurance provider, if any of the costs can be reimburse to you. We will provide you with a receipt that can be submitted accordingly.
Is there a safe deposit box for storing valuables in the stateroom?
All staterooms are equipped with safety boxes where you can store your valuables.
Are vaccinations required to visit Greece and Turkey?
No, they are not any vaccinations required to visit those countries.
Is there an emergency number for the ship?
Emergency numbers are as follows:
Celestyal Olympia: 00870 322900020
Celestyal Crystal: 001 954 6726798
Celestyal Experience: TBC
Special Needs & Requests
Can I travel if I have special mobility needs?
If you are physically challenged or your mobility is impaired, at the time of booking we kindly request that you provide us with full and detailed information in connection to your disability. If we believe there might be a safety issue for you or for your traveling companion, Celestyal Cruises reserves the right to advise that the guest with health or mobility problems must have the assistance of a person who will be responsible for and take charge of all of this guest’s needs and requirements. If you or your travelling companion requires personal, individual care or supervision, this must be organized by you or your traveling companion at your cost. No Celestyal Cruises ship or staff or crew member can provide specific care or supervision to anyone, nor can we provide any form of medical care for a physical or psychiatric condition.
We have a limited number of staterooms suitable for people with disabilities or whose mobility is impaired, and not all areas of our ships are accessible to these guests or equipped for them. Guests travelling with a wheelchair should be aware that they may not be allowed to disembark in the ports when tender service is in use, for their own safety. Given these restrictions, bookings for such guests are dependent upon the availability of suitable on-board lodging. If Celestyal Cruises deems it necessary, the assistance of a fully able person capable of catering to the guest for the duration of the selected cruise may be requested to escort the guest with mobility restrictions. All costs are to be supported by the guest. Guests in wheelchairs must bring their own wheelchairs, of normal size. Celestyal Cruises only carries wheelchairs for emergencies on its vessels.
Are pregnant ladies allowed to travel on the cruise?
For their own health and safety, ladies may travel up to their 24th week of pregnancy, provided that they are holders of a written certification for travelling ability issued by their gynecologist. We recommend that pregnant women who have not yet completed the 12th week of their pregnancy by the date of the cruise to consult their gynecologist.
I have a question concerning items purchased on-board or in port during the cruise; who can I contact?
You may contact [email protected] who will check and revert to you after contacting our local representative in the relevant port of call.
How do I notify you that I have a dietary request?
Is it possible to accommodate gluten free meals?
Do you have Halal menus?
If you have any specific dietary requirements, allergies or intolerances, please let us know in advance so we can make the necessary adjustments wherever possible. Contact our Guest Services Department via email at [email protected] .
Who do I contact if I have left a personal item on-board?
If you have left an item on-board, you may contact Guest services at [email protected] . This department will check with the vessel and get back to you if your personal item has been turned in.
We have one crew member for every three to four guests on our cruises so you will receive impeccable, personal service at all times. Our crew is enthusiastic, exceedingly polite, experienced, friendly and willing to meet all your needs immediately and to your satisfaction.
Onboard Applications and Services
On board Celestyal Cruises’ vessels, you will find self-service, interactive kiosks with an easy-to-use and intuitive application with the following services:
- Credit card registration
- Shore Excursion bookings
- Guest’s statements
Also, our on-board site features your cruise’s daily program, daily menu, on-board events & shows and information regarding Celestyal Cruises. From here, you will also be able to book excursions while checking your balance.
Assistance with Your Luggage
The Celestyal Cruises’ experience starts when you arrive at the port. Your luggage is left at the “Drop Off” point in the embarkation terminal where it is scanned for security reasons. After the warmest of welcomes, we then deliver your luggage to your stateroom.
Cruise Ship Stateroom
Each of our Staterooms has an assigned personal stateroom steward and assistant stateroom steward who will know you by name by your first evening on board. This incredibly competent duo is responsible for the daily cleaning, sanitation and overall comfort and functionality of your stateroom. The stateroom steward and assistant stateroom steward will work for you throughout your cruise and will help you with any request or question you may have.
Our stateroom stewards and all other members of our housekeeping crew are devoted to providing you with flawless service in the most cheerful, discreet, polite and professional manner – much as you would expect to find at a fine hotel. As with the entire Celestyal Cruises Officers, Crew & staff, the experience and genuine warmth of our housekeeping crew is evident in everything they do.
We deliver the next day’s daily program to your stateroom every evening. The daily program lists the schedule and provides detailed information about all of the day’s on-board activities and events, as well as departure times for all arrivals and destinations, Shore Excursion timetables, dining hours, events or tributes, and the opening and closing hours for all of our shops, the gym, spa, hair salon, nightclub and casino. The daily program will also indicate the suggested evening attire and any other information that makes your cruise as enjoyable and interesting as possible.
Breakfast, Lunch and Dinner
Cruise rates include three complete and wholly delicious meals every day, both a la carte and buffet. Breakfast is international with a Greek touch and includes freshly-baked rolls, muffins and Danish pastries. At lunch and dinner, choose from a mouth-watering selection of freshly-made appetizers, salads and soups, as well as traditional Greek dishes, all prepared for your delight, followed by a variety of Greek pastries and sweets, rich ice creams, cheese and fresh fruits.
Our meals are filling and celebratory. We want to take you on a journey deep into the heart of Greek gastronomy with friends at your table and healthy Mediterranean meals that please even the most demanding palate.
If you have any specific dietary requirements, allergies or intolerances, please let us know in advance so that we can make the necessary adjustments wherever possible. Contact our Guest Services Department via email at [email protected]
Our pool decks are a fantastic place for a refreshing swim or if you just want to lie down on a comfortable sun lounger and order a delicious cocktail. Just grab a pool towel from your stateroom and come on up – you might even catch sight of a pod of dolphins if you decide to stroll over to the railing and gaze out over the deep blue waters of the Aegean. We also have a smaller, shallower pool for younger cruisers (the size and number of pools vary from ship to ship).
Gyms and Jacuzzis
If you want to keep in shape while you cruise with us, feel free to visit our fully-equipped gym (towels provided). We also have a Jacuzzi available for a post-workout soak or if you just want to relax and enjoy some hydrotherapy (the size of each gym and available amenities vary from ship to ship).
We bring the magic of a Greek night on board – you can enjoy the bouzogbi tunes, and you’ll soon find yourself on one of our dance floors performing the “Sirtaki” from Zorba the Greek with 100 of your closest friends! If you’re a bit shy about your moves, we offer Greek dancing classes during the day.
You’ll also find classical music, disco, karaoke, line dancing and talent shows – there’s music everywhere on board our ships! Each of our cruise ships offers a nightclub with a high-quality sound system and professional club lighting where you can have a drink while DJs spin the best contemporary sounds, both Greek and international.
Celestyal Cruises is known for its fantastic onboard entertainment: bingo, cooking classes, dancing, exercise programs, games, handicrafts, language lessons, history and archaeology lectures, music performances, sports tournaments and trivia contests – there’s always something to do on board for everyone; from kids to seniors. We pack every day with fun, it never stops!
Our activities are a great way to spend time with the people you love and to meet your fellow guests. We get started with our activities first thing in the morning and we continue all day and throughout the evening. There’s always something to do on board, even if all you want to do is sit down with someone you love and a backgammon set (we also have checkers, chess and other board games).
On our seven-night cruises we host a Gala Night and Captain’s Cocktail in honor of our guests, and we ask that you attend in formal dress: a cocktail dress or something smart for ladies; jacket and tie for men.
Are you fully prepared to embark on your Celestyal Cruise? Here’s a quick checklist for before you leave home:
- All your personal items and clothes should be packed
- Your passport and/or ID, cruise ticket, medication, cash and valuables should be kept in your hand luggage
- Your suitcases should be clearly labelled and locked
- You should arrange for a taxi or other means of transportation to take you to the port so that you arrive no later than two hours prior to departure
Check-in procedure for Celestyal Olympia departures in the port of Lavrio takes place during 08.30-10.30hrs.
Celestyal Crystal’s check-in procedure in the port of Piraeus takes place the following times:
3 Continents: 14.00-18.00hrs
All passengers must proceed strictly within the check-in hours in the embarkation ports due to requirements of the local Immigration Control Authorities. Please allow an average of 4 hours from your landing time at the local airport to reach the port of embarkation. Specifically for passengers embarking/disembarking in the port of Ashdod, please note that due to very strict and long lasting Immigration, Custom and Security Control the following needs to be considered:
- Incoming flights to Israel: landing time must be at least 4 hours prior to check-in
- Outgoing flights from Israel: airport check-in must be at least 7 hours after ship’s arrival in port
Guests who do not arrive at check-in at least 30 minutes prior to departure are considered “no-shows” and we are unable to issue refunds for these cancellations.
You must present your passport and/or ID card and your ticket at check-in. If you do not have your ticket with you because it has not been issued to you, you will collect it at the check-in desk.
During check-in you will receive your personal boarding card, which you will use as a debit and ID card throughout your cruise. You can make all on-board purchases with this card with the exception of the casino.
For safety reasons and for expediting our embarkation and disembarkation procedures at each port, your identity card or passport will be kept by the ship’s Pursers during check-in at the guest embarkation terminal; identity cards and passports will be returned to you prior to the end of your cruise. At all ports of arrival you are only required to present your personal boarding card if and when it is requested.
- Make sure you are carrying your passport and/or ID, cruise ticket, medication and valuables in your hand luggage, as well as glasses and any other necessary items
- Please read the “Conditions of Carriage” – we also suggest you print a copy and keep it with you
- The information on your luggage tags should be accurate and legible
- For security reasons, visitors are not allowed on board
- Pets are prohibited on board
Luggage and Valuables
Check-in takes place at the cruise terminal. When you check-in, we will label your luggage with your stateroom number (if not already done) and place it outside your stateroom door (please allow a maximum of two hours between check-in and the delivery of your luggage to your stateroom door).
If your luggage is not at your stateroom door by this time, please contact Reception. Please carry all travel documents and valuables in your hand luggage and secure your suitcases with a lock, if possible. You are solely responsible for your belongings while you sail with us, so please don’t leave them exposed in the ship’s public areas or in your stateroom. You can store your valuable items in the personal safe in your stateroom.
According to international agreements, Celestyal Cruises (“the Carrier”) has limited responsibility for the transportation of luggage and we therefore advise you to purchase travel insurance to cover lost or damaged luggage and medical expenses. Celestyal Cruises bears no responsibility for the loss or damage to luggage, cash, documents, jewelry, technical equipment, computers, works of art or other valuables. You can store your valuables in the personal safe in your stateroom.
Contact our Guest Service Department on (+30) 210 946 6001 if you have any questions regarding our embarkation procedures and policies.
We want to make sure your disembarkation is as comfortable and carefree as your cruise. Here’s a brief summary on how we help you to safely leave your cruise ship.
We Collect Your Luggage
On the evening before you disembark, please pack your luggage and make sure your contact information and stateroom number are clearly visible on your luggage tags. If your suitcases are equipped with locks, please use them, and leave your bags outside your door before you retire for the night.
If you have used your safe to store any valuables, please remember to empty it. Anything you will need for the following morning, including cash, medication, passports, tickets and valuables should be kept in your hand luggage, which must be kept with you at all times.
Remember not to leave anything behind. Before you leave your stateroom, make sure you have packed everything, then make one final inspection of the stateroom: open all the drawers and closets, check the safe-box and check the bathroom. Please make sure you have all of your medication and any valuables you brought on board. You must vacate your stateroom by 07.00 on the morning of disembarkation.
If you have purchased alcoholic beverages from our shops or during an excursion, please ensure you collect them before disembarking. Souvenir knives and/or similar items that may have been kept at the time of embarkation by Port Security, must be collected from ship’s Security officers at the gangway before your final disembarkation.
Our crew will see to the collection of your luggage from outside your stateroom door and our shore-side porters will take them from the ship to the designated Luggage Collection area in the cruise terminal. Please ensure that you collect the correct luggage before leaving the cruise terminal by checking your personal data on the luggage tags.
Don’t forget to complete our guest questionnaire before you leave the ship. We want to hear your opinions, suggestions and comments regarding your cruise and the service you received. This is very important to us: we want to do everything we can to make your next cruise with us even better.
Celestyal Cruises places great importance on safety and responsibility and we adhere to the strictest safety regulations on all of our vessels. All of our cruise ships are fully-equipped according to the latest safety regulations, and our crew is fully-trained and certified for emergency situations.
When you first board your ship, you will notice several signs pertaining to emergencies as well as emergency lights along the corridors, which assist guests in reaching master stations and emergency exits. Our vessels are also equipped with evolved smoke detection and fire suppression systems, ample lifeboats, life jackets in every stateroom and in some of the ship’s public spaces, as well as other equipment to ensure your cruise is safe and smooth. We also provide you with a special booklet, “Travelling with Safety,” which we urge you to read so that you can familiarize yourself with our safety regulations and instructions.
After you board your ship and prior to departure, we will conduct a mandatory safety drill. The drill is designed to make you aware of the safety measures we take on board and to demonstrate the readiness of your crew. You will be given a daily program when you board the ship – please consult this program for the exact time of the drill, which we will also announce over the ship’s P.A. system. Again, this drill is mandatory. Please follow all instructions from our crew members.
We have a well-equipped medical center and a doctor on standby for first aid whenever we are at sea. Anytime during your cruise, our ship’s doctor schedules appointments unless there is an emergency. Should you require on-board medical care or any medication, your personal account will be charged accordingly. Please check with your health insurance provider if any of the costs can be reimbursed to you – we will provide a receipt that can be submitted accordingly.
You Should Also Know
- If you are traveling with infants or children under 32kg (70.5lbs), ask your steward for a special life jacket; make sure each life jacket in your stateroom (for adults and children over 32kg) are equipped with a light and a whistle.
- For safety and security requirements, visitors are not allowed on board.
- For sanitation reasons, pets cannot travel on board our ships.
- Smoking is prohibited in all of the ship’s interior spaces, including your stateroom; designated smoking areas are available on the open decks – please follow and adhere to the relevant signage; do not throw cigarettes or cigars over the side of the ship.
- The use of electrical irons or candles in your stateroom is strongly prohibited.
- Littering on board or in the sea is unacceptable – you will find garbage bins throughout the ship, both inside and on the decks.
- Children under the age of 14 must be supervised closely at all times: they must not touch any of the ship’s security devices, nor are they permitted to play unsupervised on the ship’s deck areas (deck, stairs and around the pool) or to use the elevators without a parent or guardian.
- For your safety and comfort on board we suggest sports or flat deck shoes with low heels. This type of footwear will make it easier for you to walk on the outside decks and stairwells.
- Please help us to protect the environment and conserve energy by switching off the lights and unplugging all electrical appliances before leaving your stateroom. Towels to be replaced may be dropped on the bathroom floor. Towels and sheets will be replaced whenever needed.
Day and Evening Wear
If you cruise with us during the warmer part of the year, from May through September, light-colored cotton clothes will help to keep you cool. You should also bring swimsuits if you plan to swim in our pool or at one of the incredible beaches we’ll visit, as well as sunglasses, a hat and good sunscreen, which will help to protect you from the Mediterranean sun. If you intend to use one of the fully-equipped gyms on our ships, make sure you bring proper clothes and shoes (but don’t worry about a towel, we’ll provide that).
We do not permit bathing suits or shorts in the restaurants, but we do serve a scrumptious lunch buffet on our pool deck every day so you can remain by the pool without having to change out of your swimwear.
In our restaurants, casinos, lounges and nightclubs, and in the other open spaces on our ships, your attire should be “country club casual”– relaxed, yet elegant – after 18:00.
For your safety and comfort on board, we suggest sports or flat deck shoes with low heels. This type of footwear will make it easier for you to navigate the cruise ship’s decks and stairwells.
You’ll need a hat, sunglasses, bathing suit, sandals and perhaps a small umbrella. We also recommend that you bring a camera (for photos, videos or both). Make sure you charge your batteries before you sail – you won’t believe the number of opportunities you’ll have to take incredible photos and videos.
Dressing for Our Shore Excursions
Light-colored cotton or sports clothes that “breathe” will help to keep you cool on our excursions. If you plan to visit the beach you’ll need a swimsuit as well as sunglasses, a hat and good sunscreen, which will help to protect you from the Mediterranean sun. If you will be visiting a religious or pilgrimage site, please dress respectfully in long trousers or a skirt that falls below the knee, and please remember to cover your shoulders.
On each Celestyal cruise ship’s daily program you’ll find special evening events including Gala Night, Captain’s Cocktail (both during our seven-night cruises) and our legendary Greek Night. For Gala Night and Captain’s Cocktail, please attend in formal dress: a cocktail dress or something smart for ladies; jacket and tie for men. For Greek Night we hope you’ll wear blue and white, the colors of the Greek flag. Check your daily program for a schedule of all evening events.
The official currency on all of our ships is the euro and all prices are displayed in euros. If you wish to change hard currency into euros, the Reception Desk on your ship can change limited amounts.
Celestyal Cruises Cashless Transaction System
We believe good accounting makes good friends. During check-in you will receive your personal boarding card which functions as a debit card so that you can put away your wallet while you’re on board. Your transactions are now cashless, so you don’t have to carry cash on our ships – all purchases are made, instantly, with your personal boarding card. Use it in our shops, salons, spas, bars and to purchase Shore Excursions. Don’t worry about carrying cash; you’ve got your boarding card. Relax and enjoy yourself.
Forms of Payment
Any purchase or payment for services that carry an extra charge is automatically debited from your personal account when linked to a valid credit card or cash deposit. If you wish to pay your account in cash, you must leave a deposit with Reception: we recommend 200 euros for 3-Night and 4-Night Cruises and 300 euros for 7-Night Cruises. Please visit the Reception Desk when you arrive on board to activate your personal account. We accept American Express, MasterCard and Visa and debit cards (as long as they are suitable for electronic transactions and they are not Maestro Debit Cards).
On-board purchases are automatically charged to your personal boarding card. This includes services that are not included with your cruise package:
- All beverages other than those included within the Unlimited Classic Drink package
- Platinum bar & wine list
- On-board Duty Free Shop & Agora purchases
- Beauty salon, spa services & products
- Photo shop purchases
- Shore Excursions that are not included in your cruise package
- Wifi access and telephone calls from your cabin
- Medical expenses
- Laundry services
- Room service
- Specialty menus in the dining room
- Snacks from the bar, pizza
- Mini bar where applicable
Your cruise rate includes:
- Port charges
- Cabin accommodation according to the category you have booked
- The Unlimited Classic Drinks package
- Selected Shore Excursions
- Full board (except specialty menus in the dining room & room service)
- On-board entertainment, day & night activities
- Use of swimming pools
- Use of gymnasium
- Use of safety deposit box in your stateroom
You cannot use your personal boarding card in our casinos. You can only play with cash and if you are aged 18 or over.
Final Day – Balance of Account
On the final day of your cruise you will receive a bill to your cabin with a detailed list of all the charges on your personal boarding card – you can also collect this bill from the Reception Desk. If you have chosen to leave a cash deposit with Reception, you must pay the balance of your bill in cash or collect any remaining balance. After you settle your account, either in cash or by a credit or debit card, your personal boarding card will no longer be valid and any purchase you make on board must be paid for in cash.
Fares and Port Taxes
There are no extra charges for port tax or any other taxes, nor are there any extra fares or surcharges. Everything is included in the final price of your ticket.