CelestyalPay terms and conditions

Please read carefully before purchasing

These Terms and Conditions set out the conditions on which prepaid food and beverage (“CelestyalPay wallet”) is offered for sale and is the basis upon which a purchase is concluded.

1. Purchase Price

1.1 Guests are offered the opportunity to pre-purchase their onboard food and beverage in €1000, €750, €500, €300, €200 or €100 increments for use on all eligible cruises.

1.2 CelestyalPay may be purchased in EUR, USD, GBP, and AUD and will be credited (following applicable exchange rate at the time of purchase) in Euros to a Guest’s onboard account.

1.3 When purchasing a CelestyalPay, Celestyal will then add a bonus of:

to be credited to the Guest’s onboard account in Euros.

2. Availability for purchase

2.1 CelestyalPay is available for pre-purchase up to 48 hours prior to the date of departure of the cruise. CelestyalPay is also available for purchase onboard the Vessel only on the first day of the cruise. Thereafter, CelestyalPay will no longer be available for purchase.

2.2 CelestyalPay can be purchased by calling Celestyal prior to sailing or through Celestyal’s reservation system.

3. Use of CelestyalPay

3.1 CelestyalPay is for personal use only and valid for one booking at a time.

3.2 CelestyalPay may not be transferred to another user, though one may purchase bar drinks or meals for another Guest onboard with CelestyalPay.

3.3 CelestyalPay is not required to be purchased by all Guests occupying the same stateroom or travelling together.

3.4 CelestyalPay’s use is limited to the purchase of Food & Beverages onboard Celestyal vessels, including drinks and meals at specialty restaurants. The CelestyalPay cannot be used for any other facilities and experiences, including, without limitation, shore excursions, spa services, or other onboard experiences.

3.5 Minimum legal purchasing age for alcoholic beverages is 18 years and older. Celestyal reserves the right to extend the minimum legal purchasing age, where applicable.

3.6 The use of CelestyalPay for purchasing alcoholic beverages may be subject to applicable local laws. Restrictions may apply while the ship is in port or in certain regions where alcohol consumption laws differ.

3.7 Celestyal reserves the right to refuse the service of alcoholic drinks to any Guest who appears likely to endanger his/her safety or endanger the safety or impair the comfort of others onboard, even if the Guest has a pre-purchased CelestyalPay with remaining credit.

4. Service charges

A 10% service charge will be applied to all purchases made using CelestyalPay, including drinks and meals at specialty restaurants. This service charge will be automatically deducted from the CelestyalPay balance at the time of purchase of the relevant goods.

5. Cancellation-refunds

5.1 CelestyalPay may be canceled, with a full refund, up to 48 hours before the cruise date.

5.2 CelestyalPay purchased onboard cannot be terminated and refunded.

5.3 Should the cruise date change, the CelestyalPay may be transferred to the new cruise. Any promotional bonus linked to the original CelestyalPay purchase may not be reinstated.

5.4 Any unused CelestyalPay credit (both purchased and bonus) is not refundable to the Guest at the end of the cruise and may not be redeemed for cash.

5.5 Celestyal reserves the right to suspend or withdraw services in the event of abuse of these terms, in which case any unused credit shall not be refunded.

6. Promotion bonus

Celestyal has the right to offer an additional bonus in any Euro amount for a select promotional time frame. In case of cancellation for whatever reason, the Guest forfeits the Promotional Bonus, even in cases where a reservation might later be reinstated.

7. Travel agent commission

Travel agents do not earn commission on the bonus value that Celestyal provides as part of this offer. Commissions (10%) on the pre-purchased CelestyalPay will be paid post-voyage as part of the agent’s pre-voyage sales commissions, provided the Guest completes the voyage and does not cancel the CelestyalPay before departure.

8. Eligible cruises

The CelestyalPay is available for all Celestyal cruises, unless otherwise specified.